Refund and Returns Policy

Returns and Refund Policy Overview

At GiftinGuru, we want you to be fully satisfied with your purchase. We offer an easy returns and refund policy so you can shop with confidence. If you don’t like the product, you can notify us within 7 days from the date the order is delivered

In case of returns, the refund will work in the following manner:

1. For broken, damaged, or wrong products, you can ask for a refund to your card, wallet, or account that you originally used to make the payment. Or you can ask for a Giftinguru gift voucher which you can use on Giftinguru for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

The complaint needs to be supported by an investigation including pictures of the product, etc.

2. For products in good condition, if you want to return them because you didn’t like them, you will be refunded the full amount ONLY in the form of Giftinguru Gift Vouchers which will be valid only for a period of up to 3 months.

3. Personalized products are Non-Returnable. is NOT liable to compensate in any form for any “Couriered” order in the following cases:

a. If the complaint is made after 7 days of the delivery date.

b. If the products are delivered to an incorrect address provided by the sender.

c. Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.

d. If the recipient refuses to accept the product.

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:


      • Gift cards

      • Downloadable software products

      • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:


        • Book with obvious signs of use

        • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

        • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

        • Any item that is returned more than 7 days after delivery


      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days provided the item was broken

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next, contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

      Sale items

      Only regular-priced items may be refunded. Sale items cannot be refunded.


      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

      Shipping Returns

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      Need help?

      Contact us at for questions related to refunds and returns.


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